Overview

VOICE is a nonprofit organization dedicated to empowering older adults and their care partners throughout Pennsylvania to make informed choices wherever they call home—whether that be in the home they’ve lived in for 40 years, a retirement/life plan community, an affordable housing community, an assisted living or personal care community, or a nursing home. VOICE is entirely volunteer-run, and governed by a volunteer Board of Directors.

Vision

Empowered elders living self-directed lives.

Mission

VOICE empowers Pennsylvania elders, and their care partners, to make informed choices wherever they call home.

Values

Dignity in aging; choice; meaningful change; shared learning; uncompromising advocacy.

Principles

We share the Pioneer Network’s principles, as follows:

  • Know each person
  • Each person can and does make a difference
  • Relationship is the fundamental building block of a transformed culture
  • Respond to spirit, as well as mind and body
  • Risk taking is a normal part of life
  • Put person before task
  • All elders are entitled to self-determination wherever they live
  • Community is the antidote to institutionalization
  • Do unto others as you would have them do unto you
  • Promote the growth and development of all
  • Shape and use the potential of the environment in all its aspects: physical, organizational, psycho/social/spiritual
  • Practice self-examination, searching for new creativity and opportunities for doing better
  • Recognize that culture change and transformation are not destinations but a journey, always a work in progress

History

VOICE began as a movement stemming from the desire of its founders to create change in how elders were cared for in Pennsylvania. In 1999, PA Auditor General Robert Casey, Jr. convened a symposium on staffing issues related to long-term care of older adults. In 2000, a group of “innovative managers, major elder care industry associations, unions, advocacy organizations and professional associations” emerged from the symposium to found what they called the Pennsylvania “Culture Change” Coalition.

According to minutes from a March 20, 2002 PA Culture Change Coalition meeting, “there was consensus among participants that culture change, not workforce, should be the focus of the Coalition and a reaffirmation of its mission/goals/values… Major priority areas were: public policy, advancing the platform, promoting best practices, education for internal and external audiences and coalition building.” A Steering Committee was formed to lead the Coalition and at the Sept. 10, 2002 meeting Carol Tschop and Mary Anne Kelly were elected as co-chairs. Standing committees of Best Practices, Education and Policy were formed, and a mission statement, vision and values based on those of the Pioneer Network were adopted.

In August of 2003, the Coalition held the first of its annual educational offerings referred to as the PCCC Accord. In April of 2004, PCCC formally established as a 501(c)3 non-profit organization and became one of the first formal state coalitions of the Pioneer Network.

PCCC evolved from an eastern PA-based organization coordinated by a Steering/Advisory Committee to a state-wide coalition of providers and consumers. Regional Leadership Teams manage the education, advocacy, involvement/networking and communication initiatives throughout the entire Commonwealth. Guidance and governance is provided by a 15-member Board of Directors, with equal representation from each of the three regions – Western PA, Mid-State PA and Eastern PA. The Coalition hosts four Regional Education Events broadcast to more than 25 sites across the Commonwealth each year, reaching hundreds of participants with the principles of culture change and person-directed care practices. The ACCORD remains the annual conference, and is held in November of each year with a rotating schedule that includes all three regions.

In 2016, the Board of Directors engaged in a branding and strategy process, resulting in a sharpening of its vision, mission and values, as well as a new name, VOICE (Voice Of Inspired Change for Elders). The Board believes that VOICE more clearly articulates our desire to be a positive force toward a vision of empowered elders living self-directed lives across Pennsylvania and beyond.

Board of Directors

President

Kathy Ardekani
Executive Director
Sage Life/ECHO LAKE
900 Atwater Drive
Malvern, PA 19355
610-348-0846
Email

Interim Vice President

Russ Mast
Vice President, Operations
HumanGood
2000 Joshua Road
Lafayette Hill, Pa 19444
610-260-1136
Email

Treasurer

Ken Beiler
Executive Director
Wesley Enhanced Living at Stapeley
6300 Greene Street
Philadelphia, Pa 19144
215-991-7101
Email

Secretary

JoAnn Zonderwyk
Health Care Services
Philadelphia Metro area
215-915-0277
Email

Member

Brad Norris
Administrator, LNHA, ACC, CCSI
Maple Winds Healthcare & Rehabilitation Center
4112 Spring Hill Road
Portage, Pa 15946
814-736-6003
Email

Member

Leanne Wait
Director of Business Development
Pittsburgh, Pa 15205
814-720-2189
Email

Member

Susan Noriega
Vice President Health Services
Fairmount Homes Retirement Community
333 Wheat Ridge Drive
Ephrata, Pa 17522
717-354-1806
Email

Member

Kristin Goldstrom Oeder
Executive Director/NHA
Rochester Manor + Villa
174 Virginia Avenue
Rochester, Pa 15074
724-775-6400
Email

Member

Chase Jay Darmstadter
Regional Operations Director
DaVita Kidney Care/Post Acute Services
847-204-9723
Email

Member

Emily Messner
Director of Residential Living Services
Fredrick Living
2849 Big Road
Zeiglerville, Pa 19492
610-754-7878 ext 1206
Email

Member

Adele Lehosky
Resident Member
Email

Member

Stacey E. Begmann
Northern Division Director
Memory Care Services
Acts Retirement Life Communities
420 Delaware Drive
P O Box 2222
Ft Washington, Pa 19034
267-787-4118
Email

Member

Peggy Brenner
215-280-1786

Email