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View recordings of past VOICE presentation:

Pennsylvania Ombudsman Program Provider Webinar for Resident Rights month-20171026 1336-1 / Thursday, October 26, 2017 | 10:20 am | Eastern Daylight Time (New York, GMT-04:00)

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Introduction to Culture Change – 10-26-17 – VIEW SLIDES

How to Provide Person-Centered Care and Maintain Your 5-Star Rating / It’s All About Me: My Life, My Care, My Choices

October is National Resident Rights Month.  Each year, the Office of the State Long-Term Care Ombudsman partners with organizations to raise awareness and to provide resources to residents, advocates, and families on the topics of resident rights and quality long-term care.  Our 2017 theme is: It’s All About Me: My Life, My Care, My Choices and focuses on person-centered care and care planning. 

This year, we are excited to expand our outreach to providers through VOICE (Voice of Inspired Change for Elders – formerly known as PA Culture Change Coalition), a non-profit organization that strives to improve understanding of culture change concepts of long-term care.  VOICE is primarily professionals who work in long-term care; providers who really know the many concerns and priorities that challenge administrators every day. 

Please join us for a collaborative learning opportunity, specifically for facility administrative staff, on Thursday, October 26 at 9:30 am titled, “How to Provide Person-Centered Care and Maintain Your 5-Star Rating.”

While much of it will pertain to nursing homes and the requirement to develop and implement person-directed care plans, there will be a great deal of information applicable to the personal care home/assisted living settings of care, as well. 


Ken Beiler, NHA, CASP
Accomplished health care leader with over 25 years management experience in long-term and acute care settings.  A history of innovative project development including Resident–directed care, expansion of services, stabilization of census, and containment of operating expenses.  Team builder with a commitment to fullest human resource utilization.  Favorite quotes include “Our Residents don’t live in our facilities, we work in their homes”  and  I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”. – Maya Angelou

Ginny Johnson, LNHA has worked in the Healthcare field since 1984, bring more than 30 years of experience working with the elder community.  She has been a licensed Nursing Home Administrator since 1999.  Welcoming each day with a person-first mindset, she has become a resident advocate and enjoys sharing her passion for improving quality of care while honoring the elder consumer.   Ginny serves as a Board Member for Pennsylvania Culture Change Coalition and is the Nursing Home Administrator at Mennonite Home Communities in Lancaster, Pennsylvania.  Mennonite Home has been part of the Lancaster County community since 1903.  In 2006, Mennonite Home began their Culture Change journey and transitioned their first medical unit to the household model in 2008. 

Space for this webinar is limited!  To make this available to everyone, we encourage you to bring a team together at the same location, register one time, and view the webinar together.

Can’t make it or missed it? Email to have us send you a link to the recording and resources! 

Hospitality: The Key to Culture Change / Beth Cooper, CPLP, Senior Hospitality Manager for Flik Lifestyles

Great service doesn’t happen because you want it to happen. Unfortunately, there are no magic wands or secret formulas to create “great service.” Great service happens by design. We need a distinctive and well-organized model to ensure reliable, superior service and a great experience for our customers. This session lays the foundation for a distinctive Customer Service Approach and Service Priorities that you can implement to provide a memorable customer experience for all residents, staff, visitors and families at your community.

Person-Directed Programming for Meaningful and Theraputic Engagement / Lori Brenizer-Smith, CTRS, MHA, and Brad Norris, ACC, CCSI, Activities Consultant, Certified

This presentation examines the importance of good and ongoing assessment, care planning and program implementation, and how these complete the circle of therapeutic and meaningful engagement. Examples of program models commonly found in the arena of Therapeutic Engagement are explored, as will specific examples of situations where person-directed approaches have had significant impact on quality of life issues through meaningful engagement.

Blended Roles: The Good, the Bad, and the Ugly / Kimberly Braham-Moody, Vice President of Rolling Fields in Conneautville, PA

This presentation offers a real life example of how a traditional long term care facility with a double loaded corridor of elder bedrooms initiated blended roles with the care partners in their home. You will learn how they identified the need, educated the concept, and worked through the processes up through implementation. Recent identification of regulatory requirements will be reviewed so those seriously considering a considering the Neighborhood Model, Household Model or any transformative model can be fully aware of the challenges associated with blended roles from a licensure perspective.

Person-Directed Dementia Care / Dementia Care Specialist Beth Deely, RN, MSN, MPM

Learn about Lewy Body Dementia (LBD) and person-directed approaches to dementia. Objectives for the session include: understanding the unpredictability of living with LBD; what to do about the not-so-sweet dreams of LBD; exploring the behavior and mood challenges of LBD; andidentifying whether your resident may have LBD.